Refund Policy
At Podsemble, we are dedicated to providing an exceptional and efficient experience for all our users. This refund policy outlines the conditions under which refunds will be processed for our subscription plans, ensuring clarity and fairness.
Subscription Plans
Podsemble offers a variety of subscription plans, including monthly and annual options. This policy details the refund terms for these plans.
Monthly Plans Refund Policy
For monthly subscription plans, we aim to provide a straightforward and equitable refund process.
Refund Eligibility: Users are eligible for a refund if they have not used any of the plan's features within the first 14 days of the current billing cycle. These features include:
- Creating or editing episodes
- Creating or editing guest profiles
- Creating or editing sponsor profiles
- Creating or editing calendar events
- Adding new team members
- Creating or editing research notes
- Creating or editing research links
- Creating or editing research files
Annual Plans Refund Policy
Annual subscriptions offer greater value, including discounts for long-term commitment.
Refund Eligibility: Users are eligible for a refund if they have not used any of the plan's features within the first 60 days of the current billing cycle. These features include:
- Creating or editing episodes
- Creating or editing guest profiles
- Creating or editing sponsor profiles
- Creating or editing calendar events
- Adding new team members
- Creating or editing research notes
- Creating or editing research links
- Creating or editing research files
Refund Process
To request a refund, users should contact our customer support at support@podsemble.com with the subject "Refund Request". The email must include the user's account-associated email address. Refunds are processed using the original payment method. Please note that any processing fees or transaction charges incurred during the initial purchase are non-refundable.
Exclusions
Certain situations are excluded from our refund policy:
- Requests made outside the specified time frames.
- Refunds related to changes in a user's podcast content, branding, or subjective factors not tied to Podemble's service performance.
Policy Modifications
Podsemble reserves the right to update or modify this refund policy. Any changes will be communicated via email or on our website. Users are responsible for periodically reviewing the refund policy.
Contact Us
By subscribing to Podsemble's services, you agree to this refund policy. For questions or concerns, please reach out to our customer support team at support@podsemble.com.
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